Customer support

Something not working, or a question? Write to us.

Write to supportsupport-cs@lfbe.io

Please include your device model, OS version, app version and what happened. A screenshot helps.

I lost my progress

There is no account and no server copy: progress, writing and paintings live only on your device. If you delete the app or reset the phone, we cannot restore them.

A purchase is missing, or I want a refund

All purchases are consumable and handled by Google Play or Apple. Refund requests go to the store (Google Play: Order history; Apple: reportaproblem.apple.com). If something you bought was not delivered, write to us.

Ads and privacy choices

Open the app’s Settings → Ad privacy choices (shown where required). On iPhone use Settings → Privacy & Security → Tracking; on Android delete your advertising ID. You can keep playing either way.

Notifications

Reminders are scheduled on your device and appear only after you allow them. Switch them off in the app or in your device settings.

Delete my data or make a privacy request

Delete the app or clear its data; we hold no copy. For any other request, e-mail us and we will reply within 30 days.